FAQ

Do you offer free shipping?

Yes. Zorvinea Kids World offers free shipping on all orders within the United States, with no minimum purchase required.

Do you ship internationally?

No. At this time, we only ship within the United States and do not offer international shipping.

How long does order processing take?

Orders are processed within 3 to 4 business days after payment confirmation.

How long does shipping take?

Once shipped, delivery typically takes 5 to 6 business days, depending on your location and carrier conditions.

Can I return my order?

Yes. We accept returns within 7 days of receiving your order, provided the items are unused, in original condition, and in original packaging.

Do you offer exchanges?

Yes. Exchanges are accepted within 10 days of delivery, subject to product availability.

When will I receive my refund?

Once your return is received and approved, refunds are processed within 5 to 10 business days back to the original payment method.

What if I receive a damaged or incorrect item?

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos and your order number. We will assist you with a replacement or refund.

How can I contact customer support?

You can reach us by phone or email:

Phone: 513-601-8285
Email: contact@zorvinea.store